At Telly Tale Phone, each product is carefully inspected and packaged before shipment. Due to the nature of our products and classroom use, all sales are considered final unless the product is experiencing technical difficulties or a verified defect. Return Eligibility Returns are only accepted if: A return request is submitted within 14 days of delivery The item is returned in its original packaging and box The product is clean and in good condition All included accessories and components are returned Non-Returnable Items We do not accept returns for: Returns are not accepted due to customer error or failure to read the product description. Change of mind Normal wear and tear Products returned damaged due to misuse Products returned without original packaging shipping error. connect with Me @ Tellytalephone Return Policy Troubleshooting First Before approving a return, our team may provide troubleshooting steps to help resolve the issue. Many technical issues can be fixed quickly without needing a return. Return Approval All returns must be approved before being shipped back. Unauthorized returns will not be accepted. To request support : tellytalephone@gmail.com Refunds & Replacements Once the product is received and inspected, approved returns may qualify for: a replacement device, or a refund at our discretion Shipping costs are non-refundable unless the return is due to a verified defect or shipping error.